Cross Road Medical Center Is Changing Its Mode Of Operation, Particularly After-Hours Care

Cross Road Medical Center (Photo, Country Journal)

Cross Road Medical Center Recently Sent Out A Letter Regarding Its After-Hour Service Changes

Dear Cross Road Patients and Community,

For over 60 years, Cross Road Medical Center has served you, the Copper River Valley, in times of sickness and health. Lately, there have been questions circulating the community about Cross Road no longer providing the high level of care that we have always striven to provide 24/7.  Here are the facts.

Cross Road Medical Center is still seeing patients.

Cross Road Medical Center is still open for business and we are still seeing patients for both medical and behavioral health (wellness) concerns.  Clinic hours are 9 am to 5 pm Monday, Tuesday, Wednesday and Friday, and 9 am to 6:30 pm on Thursday.  Due to COVID-19 concerns, there may be some temporary changes to the way patients are seen (such as using a different entrance or masking), but your care is still a high priority.  Telehealth options for appointments may be available for your needs. 

Cross Road Medical Center’s 24-hour Urgent Care is not going away.

We at Cross Road Medical Center continually seek to better serve the community responsibly by providing quality accessible healthcare with the love of Jesus Christ. We have made recent internal changes to our after-hours Urgent Care service to address some employee safety issues and to continue to provide you with the quality, compassionate service you expect at Cross Road.

If you wish to see a provider after hours, call (907) 822-3203.

Cross Road Medical Center now utilizes a licensed nurse call service to help you over the phone, and coordinate your after-hours care if needed. They will assess your medical situation and alert the proper staff to assist you in your time of need.  What you will need to do is call 822-3203 to receive instructions before coming in.

COVID-19 Precautions

Sign on Cross Road front door regarding COVID-19 precautions. August 5th, 2020 (Photo, Country Journal)

Due to the COVID-19 pandemic, Cross Road has temporarily changed how patients enter the clinic. If you are coming to the clinic for a scheduled medical appointment, we ask that you use the Urgent Care doors. When you arrive, staff will check your temperature and escort you to the appropriate clinic area for assessment and treatment. The front clinic doors may be open again soon with a similar screening process used before you enter.

If you think you have COVID-19

If you think you have COVID-19, please call (907) 822-3203 before coming into the clinic. Medical staff will direct you on how and where to enter the clinic to best limit exposure to staff and other community members.

If you think you are having a medical emergency, call 911.

Although the 911 services are not connected with Cross Road Medical Center, no matter where you are in the Copper River Valley, there are EMT’s and Paramedics ready to respond to any medical emergency. Delta Medical Transport and Copper River EMS work diligently to provide the people of the Copper River Valley with the best care possible during medical emergencies. 

Cross Road cares about your safety.

Cross Road Medical Center staff has been trained on using appropriate personal protective equipment and up-to-date cleaning/sanitizing methods and materials to ensure that patients can be seen in a safe manner.

Urgent Care is still available on Holidays

Cross Road Medical Center’s Urgent Care can still be accessed on holidays by calling 907-822-3203.  As always, call 911 for medical emergencies.