Cross Road Medical Center Describes What They'll Do To Help If You're Sick Or Hurt: January 6th, 2022

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Cross Road Medical Center, Glennallen (Photo, Cross Road Facebook Page) 

Cross Road Medical Center's CEO Steve Gallagher Explains Current Services In Glennallen 

The Copper River Country Journal asked Cross Road Medical Center to answer the following questions about current procedures and available services at Cross Road Here's the response on January 6th, 2022, from Steve Gallagher, Cross Road's CEO:

If somebody thinks they have Covid, what do they do. How do you interact with them? ​ 

They call our clinic at (907) 822-3202 to be triaged for a COVID test.  If they qualify then an appointment will be made and they will be tested in their cars to help prevent the spread.  If they test positive then they will be brought into our Covid area for examination and treatment.

Will you accept them and look at them at the clinic? On that day? How would that occur and where? If not, what then? 

Same day appointments are available if they meet the triage qualifications when they call.

Will you test them immediately or give them access to some kind of test?  ​  

They would be tested the same day and their results will be provided in 15 minutes, average time.

Can you give monoclonals? 

Yes we do have the monoclonal antibody infusions.

If they are very sick will you help them get on a plane to Anchorage?  

Yes, we will bring them into an isolated area of our clinic and treat them.  If they need to be flown to Anchorage then we make those arrangements.  If they don't have emergency flight insurance, we and the flight crew will assist in getting them signed up.

After hours and weekends: Can you clarify what’s available at Cross Road for those who have Covid when you are closed? Can you be somewhat specific?

​Our after-hours begin Monday to Friday after 5:30 p.m. when our clinic has closed.  They need to call our clinic at (907) 822-3203 and if triaged over the phone as an urgent care candidate, a provider will meet them at the clinic.  However, if this is an emergency, they need to dial 911 for the ambulance to get immediate attention.  The ambulance will then bring them to our clinic while administering medical attention.  They can arrive by personal vehicle or ambulance.  We can treat them with the monoclonal antibody infusions, breathing treatments, oxygen, medication, and/or transportation to Anchorage via air or ground transportation.

Clinic Hours 

​It is important to remember not everyone needs to be tested but we will ask questions to determine if testing is necessary or not.

We are here for the community.  Our clinic hours are Monday through Friday from 8:30 a.m. until 5:30 p.m..  We have urgent care available for emergencies Monday through Friday after 5:30 p.m. until 8:30 a.m., as well as 24 hours on weekends and holidays.  We operate with limited staff so please consider if you can wait to be seen during regular business hours.  However, if it is an emergency, please call 911 for immediate attention.  If you are unsure if it is an emergency, please call the clinic phone at (907) 822-3203 to transfer to our on-call staff after hours to be triaged, during clinic hours we will transfer you to triage personnel.

When To Call 911 

Calls that warrant a 911 call are but not limited to; heart attacks and chest pains, great difficulty in breathing, overdoses, falls that a patient can't get up from, motor vehicle accidents, broken bones, drownings, gun shots, stabbings, bleeding that will not stop, as well as any other incidents where you need immediate attention.  

Urgent Care Calls

Calls for urgent care can include high fevers, excessive vomiting/diarrhea over an extended amount of time, severe stomach pain that won't stop, and any other symptoms that can't wait for regular clinic hours.  These are only examples and everyone can present differently so if you don't know, please call our clinic to be triaged and we will assist you.  After clinic hours, if you arrive without calling first, there is no personnel on site as this service is​ on-call service and personnel will need to be called in so please call first. 


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